Legal & Policy

The Screen Crack Protection Plan offered by ENS Smart Solution Sdn Bhd is a service-based protection program and does not constitute an insurance policy, takaful product, extended warranty, or financial product regulated by Bank Negara Malaysia. No element of risk pooling, indemnity insurance, or underwriting is provided. Coverage is strictly limited to repair services as expressly stated in these Terms and Conditions.

All services are provided on an "as-is" and "as-available" basis. While ENS Smart Solution Sdn Bhd endeavours to perform repairs using reasonable skill and care, the Company makes no representation or warranty, express or implied, regarding the outcome, durability, or future performance of any repaired Device. Repair results may vary depending on the Device's condition, age, model, availability of replacement parts, and manufacturer specifications.

ENS Smart Solution Sdn Bhd shall not be liable for any failure, delay, or interruption in performance of its obligations where such failure arises from events beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, government actions, strikes, supply chain disruptions, courier delays, service centre closures, or shortages of replacement parts. In such circumstances, service timelines may be reasonably extended without liability.

All repairs are subject to availability of authorised or designated service centres and compatible replacement parts. The Company reserves the right to assign repair work to any service centre deemed appropriate. In the event that replacement parts are unavailable or discontinued, the Company may, at its discretion, offer alternative solutions or decline the claim without incurring liability.

The Customer is solely responsible for backing up all data, applications, photos, files, and personal information stored on the Device prior to submitting it for repair. ENS Smart Solution Sdn Bhd, its service centres, and partners shall not be responsible for any loss, corruption, or unauthorised access to data arising during inspection, repair, handling, or transportation of the Device.

The Customer must ensure that the Device submitted matches the registered IMEI and has not been tampered with, modified, or repaired by unauthorised parties prior to submission.

To the fullest extent permitted by applicable law, ENS Smart Solution Sdn Bhd shall not be liable for any indirect, incidental, special, consequential, or economic losses, including loss of data, loss of use, loss of business, or loss of profits, whether arising in contract, tort, negligence, or otherwise. The Company's total liability, if any, shall be strictly limited to the cost of the screen repair performed under the Protection Plan.

ENS Smart Solution Sdn Bhd reserves the absolute right to reject, suspend, or terminate any Protection Plan or claim where fraud, misrepresentation, falsification of documents, tampering of IMEI, repeated abuse, or attempted circumvention of claim limits is suspected. Any such determination shall be final and binding, without obligation to provide compensation or refund.

All Protection Plan purchases are final. Fees paid are non-refundable, non-cancellable, and non-transferable once the plan is successfully registered and activated. The Protection Plan cannot be transferred to another Device, IMEI, or individual under any circumstances.

All content on this website, including but not limited to text, images, graphics, logos, system architecture, workflows, user interfaces, databases, and software, are the property of ENS Smart Solution Sdn Bhd and are protected by intellectual property laws. No content may be copied, reproduced, distributed, or used without prior written consent.

The ENS Smart Solution website uses cookies and similar technologies to enable account login, registration, document uploads, security authentication, performance monitoring, and analytics. By accessing and using the website, the Customer consents to the use of cookies in accordance with this policy. Users may disable cookies through browser settings, subject to potential limitations in website functionality.

ENS Smart Solution Sdn Bhd collects and processes personal data in compliance with the Personal Data Protection Act 2010 (PDPA). Personal data collected may include name, email address, contact details, purchase receipts, IMEI numbers, images of Devices, claim documents, and communication records. Such data is used strictly for registration verification, claim processing, customer support, regulatory compliance, and internal administration.

Personal data may be disclosed to authorised service centres, logistics partners, IT service providers, or regulatory authorities where necessary. The Company implements reasonable security measures to safeguard personal data but does not guarantee absolute security. By using the website and services, the Customer consents to the collection, processing, storage, and retention of personal data in accordance with this notice.

By registering for and purchasing the Protection Plan, the Customer represents and warrants that they are at least eighteen (18) years old and have the legal capacity to enter into a binding contract under Malaysian law.

ENS Smart Solution Sdn Bhd reserves the right to amend, revise, or update these policies at any time without prior notice. If any provision is held to be invalid or unenforceable, such provision shall be severed, and the remaining provisions shall continue in full force and effect.

These policies shall be governed by and construed in accordance with the laws of Malaysia. The courts of Malaysia shall have exclusive jurisdiction over any disputes arising out of or in connection with the website or Protection Plan.

In these Terms and Conditions, unless the context otherwise requires, "Company" refers to ENS Smart Solution Sdn Bhd, "Customer" refers to the individual who purchases and registers the screen crack protection plan, "Protection Plan" refers to the screen crack protection service offered by the Company, "Device" refers to the smartphone registered under the Protection Plan, and "IMEI" refers to the International Mobile Equipment Identity number uniquely assigned to the Device.

The Protection Plan may only be purchased within thirty (30) calendar days from the original date of purchase of the Device, as evidenced by a valid and verifiable purchase receipt. The Protection Plan is available for smartphones purchased and used within Malaysia and is applicable to eligible smartphone brands recognised by the Company from time to time.

Each Protection Plan is strictly registered to one (1) unique IMEI. The Company does not permit multiple registrations or repurchases of the Protection Plan for the same IMEI, whether during or after the expiry of coverage, regardless of whether a claim has been made.

The Protection Plan shall be valid for a period of one (1) year commencing from the date of successful plan activation. During the coverage period, the Customer is entitled to a maximum of one (1) approved claim per registered IMEI. Upon successful completion of a claim, the Protection Plan shall automatically terminate and no further claims shall be permitted for the same IMEI.

The Protection Plan provides coverage exclusively for physical screen damage resulting from accidental cracking or breakage. Coverage is limited strictly to the smartphone screen component only.

The Protection Plan expressly excludes, without limitation, damage arising from liquid or water exposure, theft, loss, fire, electrical surge, misuse, abuse, unauthorised modification, manufacturing defects, software malfunction, battery defects, camera damage, motherboard failure, frame damage, or any other internal or external components not forming part of the screen assembly.

Upon inspection of the Device, if defects or damage beyond the covered screen damage are identified, the Company shall notify the Customer via email and provide a quotation for such additional repairs. The Customer shall have the option to accept or reject the quotation. Where the Customer declines the quotation, the Company shall return the Device in its existing condition without performing any repair. The Company shall not be liable for any deterioration or loss arising from the Customer's refusal to proceed with the quoted repairs.

To activate the Protection Plan, the Customer must create an account on the Company's website using a valid email address. The Customer is required to upload a clear and legible copy of the original purchase receipt and a photographic image of the Device displaying its IMEI number by dialling *#06#. The Company reserves the absolute right to approve or reject any registration submission based on verification outcomes, document authenticity, and compliance with these Terms and Conditions.

The Company shall not be responsible for registration failures resulting from inaccurate, incomplete, or false information submitted by the Customer.

All claims must be submitted exclusively through the Company's official website. The Customer must select the registered IMEI, upload photographic evidence of the screen damage, and submit the claim for assessment. Upon claim approval, the Company's careline team shall contact the Customer to arrange repair at a designated service centre.

The Customer may deliver the Device via walk-in, courier, or shipping services, subject to service centre availability and instructions provided by the Company. The Company shall not be liable for any loss or damage occurring during courier transit not arranged directly by the Company.

Following completion of an approved repair, the Device may be collected in person or returned via courier. Risk of loss shall pass to the Customer upon collection or delivery of the Device. The Company shall not be liable for any delay caused by courier services, force majeure events, or circumstances beyond its reasonable control.

All Protection Plan fees must be paid in full prior to plan activation. Fees paid are strictly non-refundable and non-transferable. Any costs arising from excluded damage, additional repairs, or rejected claims shall be borne entirely by the Customer.

To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, consequential, or economic loss, including loss of data, loss of use, or loss of profit arising from the Protection Plan, claim processing, or repair services. The Company's maximum liability, if any, shall be limited strictly to the cost of the covered screen repair under the Protection Plan.

The Company reserves the right to reject or cancel any Protection Plan or claim where fraud, misrepresentation, tampering, or abuse is suspected, including but not limited to falsified receipts, altered IMEI information, or repeated attempts to bypass claim limits.

The Company reserves the right to amend, modify, suspend, or terminate these Terms and Conditions at any time without prior notice. Continued use of the Protection Plan after any amendment constitutes acceptance of the revised terms.

These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia. The courts of Malaysia shall have exclusive jurisdiction over any disputes arising out of or in connection with these Terms and Conditions.

ENS Smart Solution Sdn Bhd collects, processes, and stores personal data in accordance with the Personal Data Protection Act 2010. Personal data collected may include names, contact information, email addresses, purchase receipts, IMEI numbers, device images, and claim-related documents. Such data shall be used solely for service administration, verification, claim processing, customer communication, regulatory compliance, and internal record keeping. Personal data may be disclosed to authorised service centres or third-party service providers strictly on a need-to-know basis. By using the website and services, Customers consent to the processing of personal data in accordance with this notice.